Please call us with your questions. The telephone receptionist will answer your call and will ask a few questions to make sure that your call is directed to the right person. Please rest assured that all calls received are in confidence and priority. Medical questions are routed to the phone nurse, who will take a message and give the request to your provider. We strive to answer all phone calls in a timely manner, but on rare occasion and heavy call volume days, calls are at times answered by an automated message system. Time on hold should be minimal; however, the telephone system occasionally fails. If you are on hold for more than a couple of minutes, please hang up and call again.
When calling about your health, please:
- Tell us if your call is about an emergency or other acute medical condition. Do not leave a voice mail message if you consider your call to be an emergency.
- Provide us with a phone number where we can reach you.
- Tell us when you can be reached.
- Tell us if we may leave a message at the number you have given us.
- Have a list of your current medications and/or allergies.
- Provide a phone number for your pharmacy.
- If calling to schedule a test or procedure, please tell us when you would like to have it done.
- Have a pen and paper near the phone to write down the instructions that you are given.
Please call again if your condition changes.
Please be patient:
- Providers who are seeing patients will review messages as time allows between patients.
- Calls will be returned based on urgency.
Our goal is to return calls during the same business day; however, if your condition changes or you need to relay additional information prior to receiving a call from the nurse, please do not hesitate to call again.